Delivery Information

Delivery options

Royal Mail - Parcelforce – £3.99

  • Price of the transport is £3,99
  • Orders placed before 6 PM will be shipped next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • On the day of delivery you will receive a text message from Parcelforce Worldwide with the one hour delivery window.
  • You will have the option to interact and change this if not convenient. The options are:
    • Delivery to the nearest Post Office
    • Leave with neighbour
    • Postpone the delivery by 1 or 2 days.
  • Parcelforce Worldwide delivers between 8:00 – 6:00 PM.
  • If you are not at home to receive your parcel, and no other instructions have been provided to Parcelforce Worldwide, the driver will take the item to your nearest Post Office to await collection. A card is left advising you of the location.
  • Parcelforce Worldwide has access to 10,500 Royal Mail Post Offices across the UK.
  • All parcels will require a signature upon delivery.
    Take the card and proof of ID to the Post Office when collecting.
    Parcels are held for 16 days at the Post Office.
  • We receive prepaid payments. We do not accept COD payments
  • You can track your order on the following website https://www.parcelforce.com/track-trace
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and while the drive is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/ 

DPD Tracked Delivery – £3.99

  • Price of the transport is £3.99
  • Orders placed before 6 PM will be shipped next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • We receive prepaid payments. We do not accept COD payments
  • You can track your order on the following website: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and while the drive is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/ 

Royal Mail Post Office – £3.49

  • Price of the transport is 3,49 GBP
  • Orders placed before 6 PM will be processed next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
     
  • On the day of delivery, you will receive a text message that the item is out for delivery and another text message once it has been delivered to selected Post Office.
  • Take your proof of ID and proof of address.
  • Parcelforce has more than 10 500 Post Offices which you can choose from as your Pick up Point https://www.parcelforce.com/postcode-finder
  • We accept prepaid payments only. We do not accept COD payments
  • You can track your order on the following websitehttps://www.parcelforce.com/track-trace  
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and and while the drive is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.

     
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/

DPD Pickup – £3.49

  • Price of the transport is £3.49
  • Orders placed before 6 PM will be processed next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • You can find all the parcelshops on the following website: http://www.dpd.co.uk/apps/shopfinder/index.jsp
  • We accept prepaid payments only. We do not accept COD payments
  • You can track your order on the following website: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and while you are still present in the parcel shop.
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/

Payment options

Credit card payment (online)

After selecting credit card payment you will be  transferred to  3D Secure platform to fill in the data. If the transaction is authorized, the payment proceeds immediately and we can post your order the very next day. Our staff does not operate with your card data. The process is finished through online banking.

Paypal

Use your Paypal account for payment.

Complaints

How to file a complaint?

In case you receive damaged or missing items, please contact our Customer service department

Please keep all packaging and packing slips for at least 5 days as a proof of your claim.

Cancel the contract

How to cancel the contract?

We know in Notino that you can change your mind, then most items (excluding cosmetics items and items from special offers and sales) can be returned within a 90 days period, which starts from the day after you receive your order. You´ll need to write us regarding any returns/cancellations.

* Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup and other cosmetics.

* We do not allow exchanges or refunds for any products which you have an allergic reaction to.

Please visit our terms and conditions for complete details regarding our return policy.

Please return your items to us within 14 days of your notice to the following address:

Notino - Tiptrans
2E Parkinson Road
Liverpool
L91DL

Your money will be refunded within 14 business days after we receive your package. Shipping costs are paid by the customer. Returned items need to be in its original packaging and must be unused. In case the returned item is open and used, we may charge a restocking fee.

If you find products in your order damaged, or dysfunctional please contact us directly by dialling  0044 2037 692779, or email: info@notino.co.uk.

Post address: Pure Fragrance and Cosmetics Ltd, Brno, Máchova 1301/2, ZIP: 612 00, Czech republic.

In case you find products in your order damaged, or dysfunctional you have 30 days period to return these products and get refund or replacement. This period starts from the day after you receive your order. You´ll need to write us regarding any damage, or dysfunctional and we may require photographical evidence to support claims for damages.

You can visit also our terms and conditions for complete details regarding our return policy.

Need to tell us something? We want to know what you think. Use the contact form below or feel free to contact us at anytime.

Any questions? Contact us.

Required fields are marked with an *asterisk.






By submitting, Pure Fragrance and Cosmetics, Ltd will process your data in order to process your request on the basis of legitimate interest. In keeping with the Privacy policy, you can file an objection against this use of your personal data.