Delivery Information

Delivery options

Royal Mail - Parcelforce £3.99

  • Price of the transport is £3,99
  • Orders placed before 6 PM will be shipped next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • The delivery company is unable to leave your parcel in a safe place.
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • On the day of delivery you will receive a text message from Parcelforce Worldwide with the one hour delivery window.
  • If you provide your mobile number, you will receive an interactive text message about the delivery. You will have the option to interact and change this if not convenient. The options are:
    • Delivery to the nearest Post Office
    • Leave with neighbour
    • Postpone the delivery by 1 or 2 days.
  • Parcelforce Worldwide delivers between 8:00 AM – 6:00 PM.
  • If you are not at home to receive your parcel, and no other instructions have been provided to Parcelforce Worldwide, the driver will take the item to your nearest Post Office to await collection. A card is left advising you of the location.
  • Parcelforce Worldwide has access to 10,500 Royal Mail Post Offices across the UK.
  • All parcels will require a signature upon delivery.
  • Take the card and proof of ID to the Post Office when collecting.
  • Parcels are held at the Post Office for 16 days.
  • We receive prepaid payments. We do not accept COD payments
  • You can track your order on the following website https://www.parcelforce.com/track-trace
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and while the driver is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/ 
  • You can find more information here https://www.parcelforce.com/help-and-advice/receiving 
  • Deliveries are only made in the United Kingdom
 

DPD Tracked Delivery £3.99

  • Price of the transport is £3.99
  • Orders placed before 6 PM will be shipped the next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • We receive prepaid payments. We do not accept COD payments
  • You can track your order here
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and while the driver is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • You can find more information here https://www.dpd.co.uk/terms-and-conditions.jsp
  • Deliveries are only made in the United Kingdom
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/ 

UPS Air Mail £10.99

  • Price of the delivery = £10,99
  • Only prepaid orders are accepted for the UPS Express delivery service.
  • Orders placed before noon are dispatched the very same day. 95% of all orders are delivered the next business day.
  • All parcels require a signature upon delivery.
  • Once dispatched, you will be notified via Notino email with your UPS tracking number.
  • Further notifications are made by the UPS courier (SMS/email) the day before the delivery.
  • You can track your order on the official UPS website (https://www.ups.com/WebTracking/track) or use UPS My Choice to change the delivery or manage preferences.
  • In case you are not in, there will be another delivery attempt on the next business day. Courier will make max. 3 attempts.
  • Please check your parcel upon delivery and while the driver is still present. If the items appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will talk about next steps.
  • If you do not advise damage to the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • When you have accepted the parcel, but notice damage upon opening it, please contact our customer service.
  • Unfortunately we do not offer free delivery for air mail.
  • Deliveries are only made in the United Kingdom

Royal Mail Post Office £3.49

  • Price of the transport is 3,49 GBP
  • Orders placed before 6 PM will be processed next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • On the day of delivery, you will receive a text message that the item is out for delivery and another text message once it has been delivered to selected Post Office.
  • Take your proof of ID, proof of address and your tracking number
  • Parcelforce has more than 10 500 Post Offices which you can choose from as your Pick up Point https://www.parcelforce.com/postcode-finder
  • We accept prepaid payments only. We do not accept COD payments
  • You can track your order on the following websitehttps://www.parcelforce.com/track-trace  
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and and while you are still present at the post office. If the item appears to have been tampered with in any way, please advise the employees and refuse the delivery. In this case please contact us and we will discuss further steps.
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • You can find more information here https://www.parcelforce.com/help-and-advice/receiving 
  • Deliveries are only made in the United Kingdom
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/

DPD Pickup £3.49

  • Price of the transport is £3.49
  • Orders placed before 6 PM will be processed next working day. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • Once the parcel is ready, you will receive a pickup pass from DPD. If you want to collect your order without this pass, you will need your tracking number, your photo ID and a proof of address matching the parcel.

  • You can find all the parcelshops on the following website: http://www.dpd.co.uk/apps/shopfinder/index.jsp
  • We accept prepaid payments only. We do not accept COD payments
  • You can track your order on the following website: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
  • We ship within Great Britain and Northern Ireland only.
  • Please check your parcel upon delivery and while you are still present in the parcel shop.
  • Deliveries are only made in the United Kingdom
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service https://www.notino.co.uk/contact-info/

Payment options

Paypal

  • Use your Paypal account for payment.
  • The parcel will be shipped to the address shown in your Paypal account.

Credit card payment (online)

  • After selecting credit card payment you will be  transferred to  3D Secure platform to fill in the data. If the transaction is authorized, the payment proceeds immediately and we can post your order the very next day.
  • Our staff does not operate with your card data. The process is finished through online banking.
  • Do you hate filling in payment details over and over? You can simply save the card details for a future purchase by checking the “Save card for your next purchase” box. Your card details will be saved as secure information in our payment gateway and the next time you shop, you can simply select which card you want to pay with, without lengthy filling in of payment details. Our employees do not have access to this sensitive information. You can manage your cards in your account on “My cards” tab.

Complaints

How to file a complaint?

COMPLAINT

Even if the defect of the delivered products is minimal, please be assured we will solve the problem immediately and to your satisfaction. It is in our interest to handle everything as quickly as possible, so you do not need to worry about having to wait longer than necessary (we are usually able to have everything resolved within a few days).

When can I file a complaint?

We are responsible for defects of the goods at the time of delivery or those that manifest within 24 months after delivery. We are, however, not responsible for new defects, especially if these were caused by incorrect use of the product. In case of a used product we are not responsible for defects that correspond with how much the product has been used, or defects of used products at the time of delivery. In case of products with a stated expiration date, we also bear responsibility for the product being suitable for use during this time.

We remind customers that a heightened sensitivity or an allergic reaction to a purchased product does not on its own constitute a defect. Similarly, defects of free gifts or other goods that are free of charge and were not one of your ordered goods cannot be considered grounds for complaint. Photographs on our website have an illustrative purpose and are not a binding representation of the characteristics of the product (for instance the packaging might be different due to changes on the part of the manufacturer).

What are my rights when filing a complaint?

In case of a defective product, we can compensate you in the form of a voucher.

You are also entitled to demand a remedy of the defect through replacement or repair.

If such remedy is impossible or excessive on our part, you are entitled to demand a discount from the price you have paid. In that case, you keep the goods and we repay you part of its purchase price. If the defect is substantial, you can also withdraw from the contract. In that case, you will send us the goods back and we will reimburse you in the full extent of the purchase price.

How do I file a complaint?

If you decide to file a complaint, send the products to the address Notino - Tiptrans, 2E Parkinson Road, Liverpool, L91DL along with a filled-out complaint form that you will find here.

We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection, via e-mail or text messages. We may also contact you by phone.

We will make a decision regarding your complaint without delay. The processing of the complaint including the remedy of the defect will not exceed 30 days. Otherwise, you shall be entitled to withdraw from the purchase contract. It is necessary for you to provide us with the assistance required to meet the above time limit. In case the parcel arrives damaged or there are items missing, we advise our customers to keep all packaging for at least 5 business days as a proof of the claim: photographic evidence of the damage possibly speeds up the claim resolution.

Contact information

We will be happy to answer all your questions related to the complaint if you contact us at the e-mail address info@notino.co.uk or the phone number 02 03 769 2779.

Cancel the contract

How to cancel the contract?

WITHDRAWAL WITHOUT REASON (RETURNING OF THE GOODS)

Have you made the wrong choice? With us, you do not need to worry about picking the wrong fragrance or beauty product. You can withdraw from the contract within 90 days without stating a reason.

When can I withdraw from the contract without stating a reason?

When shopping with us, you can return any purchased product with the exception of those which

a) Were altered or manufactured according to your instructions (e.g. an engraved packaging)

b) Cannot be returned due to hygienic purposes (e.g. open beauty products and other goods which come in direct contact with the skin)

You also cannot withdraw from a contract concerned gift-wrapped goods if the products have already been gift-wrapped. We remind you that according to the law, you are responsible for the reduction of the value of products which result from using these products in a way that exceeds the necessary familiarisation with the properties and functionality of the products (for instance if you keep using a fragrance after you have already tested it). In these cases we can only reimburse you a proportional part of the price).

How should I proceed when I want to withdraw from the contract without stating a reason?

Notify us of your decision to withdraw from the contract within 90 days. The best way to do this is to contact us at info@notino.co.uk or by calling 02 03 769 2779. You can also use the contract withdrawal form found here.

Send the products to the address Notino - Tiptrans, 2E Parkinson Road, Liverpool, L91DL immediately or within 14 days at the latest.

We will reimburse you for the purchase price of the goods within 14 days from the day of the withdrawal at the latest. However, we can postpone the payment in accordance with the law until the goods are returned. If you withdraw within the first 14 days from the delivery of the goods, you are also entitled to be reimbursed for the expenses related to the delivery in the amount that corresponds with the cheapest available mode of delivery.

Contact information

We will be happy to answer all your questions about the withdrawal without reason if you contact us at the e-mail address info@notino.co.uk or the phone number 02 03 769 2779.

Any questions? Contact us.

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