Return Policy

      We know in Notino that you can change your mind, then most items (excluding cosmetics items and items from special offers and sales) can be returned within a 14 days period, which starts from the day after you receive your order. You´ll need to write us regarding any returns/cancellations.

      * Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup and other cosmetics.

      * We do not allow exchanges or refunds for any products which you have an allergic reaction too.

      Please visit our terms and conditions for complete details regarding our return policy.

      Please return your items to us within 14 days of your notice to the following address:

      Notino
      c/o DPD Logistics
      Roebuck Lane
      Smethwick
      West Midlands
      B66 1BY

      Your money will be refunded within 14 business days after we receive your package. Shipping costs are paid by the customer. Returned items need to be in its original packaging and must be unused. In case the returned item is open and used, we may charge a 20% restocking fee.

      If you find products in your order damaged, or dysfunctional please contact us directly by dialling  0044 2037 692779, or email: info@notino.co.uk.

      Post address: Pure Fragrance and Cosmetics Ltd, Brno, Máchova 1301/2, ZIP: 612 00, Czech republic.

      In case you find products in your order damaged, or dysfunctional you have 30 days period to return these products and get refund or replacement. This period starts from the day after you receive your order. You´ll need to write us regarding any damage, or dysfunctional and we may require photographical evidence to support claims for damages.

      You can visit also our terms and conditions for complete details regarding our return policy.

      Need to tell us something? We want to know what you think. Use the contact form below or feel free to contact us at anytime.

      Any questions? Contact us.

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