Gifts, special offers and discounts

We regularly prepare various special offers for you. So keep an eye on the Notino website, our social media or our newsletter, where we will keep you informed about special events. On our website we have a separate category with discounted products or current discount codes and coupons that you can get.

The biggest discounts can then be found by using the Notino app, where you won't miss a single special offer thanks to push notifications. 

Tip! Some special offers only apply to shopping with the app. You can therefore find much bigger discounts there than on the web. 

We don't have one yet, but we are working on it. We are always trying to improve our customer service, and we know that loyalty should be rewarded. This is why we are collecting data and preparing a programme that you’ll really enjoy. Once we've fine-tuned it to perfection, we'll let you know.  

On our website you can check the current discount codes and coupons that you can obtain. 

However, we do not send discount coupons with your purchase. We prefer to bring you joy with lovely free gifts (depending on current special offers) or with free delivery. Special offers and discounts are simply the order of the day with us, and they are always changing. Follow them on the website or the Notino app, where there are even bigger discounts.

This makes it easy to hunt down what you need at a nice price or with a free gift.

This is very individual. They usually last for about a week, but you should always keep track of the conditions of the special offer. The products are on sale only for a certain period of time or while stocks last. 

We regularly prepare various special offers with free delivery for you. Sometimes they are tied to the purchase of specific products, while other times we have free delivery with a purchase of a certain value. 

We will always let you know in good time on the Notino website or on the app. 

Please check the validity of your code and its conditions. It is possible that it is no longer valid or its use is limited by the value of the purchase, the products in the basket, etc. In the case of purchased vouchers, you can only use the code once.

If everything seems to be in order, contact our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected]. They will try to solve your problem right away. 

Special offers and free gifts with purchase are only valid for a certain time period. 

Each discount has a description of the terms and conditions with the exact dates when it can be used. If you aren't able to take advantage of a special offer from last week, it's possible that it is no longer valid. 

Free delivery shows as a delivery discount in the basket – a negative amount on a separate line. Even if it doesn't say £0 for delivery, there is no need to worry. After subtracting the discount, you will get free delivery.

Sometimes free delivery applies only to a specific item, product size or number of units (e.g. when purchasing 2 items) or to a specific delivery method. Please try to read the conditions of the special offer carefully.

If you think you've met all the requirements and you still don't see free delivery, contact our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected]. They will be happy to help you solve the problem.

Perhaps the special offer is no longer valid. Please check the dates of when the special offer was valid. Sometimes it also happens that technology fails and the e-mail arrives much later than we intended. If this is the case, we apologise for enticing you with an expired special offer.

Our suppliers deliberately fill the samples only two-thirds of the way due to technological constraints in production. We send them on in the same state as we receive them. 

It is not possible to file a complaint about defects in free gifts and other free transactions.

In you are in any doubt, do not hesitate to contact our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected]. They will be happy to solve the problem with you.

●        Free samples: When shopping with us, you will often receive a few samples as a gift. You can find out exactly what they will be in the basket, because they change daily.

●        5 samples of your own choosing can be put together into your own Discovery Box. It will only cost you a nominal amount, and you can choose from a wide range of perfumes, hair cosmetics, skincare cosmetics and makeup.

If you're buying a new fragrance, try the free Try It First service. Along with the full-sized package, we will send you a sample of the same fragrance for you to try first. If you do not like the fragrance, you can return the unopened perfume for free.