Order

Yes, of course. Call our colleagues at the customer service centre on 02 03 769 2779 and they will be happy to help you with your order.

Sometimes a confirmation message might be delayed, despite your order being fine. If you log in to your MyNotino account, you'll find a detailed overview of your order status.

If you aren't registered in MyNotino and you didn't receive e-mail confirmation within 24 hours of your order submission, contact our customer service centre on 02 03 769 2779 or via e-mail at [email protected]. Our colleagues will solve any possible problems.

You will find detailed information about your order status after logging in to your MyNotino account. 

If you aren't registered, please refer to the text messages and e-mails that we send you. We begin working on your order almost immediately after its completion, or after payment has been made in advance.

As soon as we hand over your package to the carrier, you'll get the tracking number and invoice by e-mail – you can start tracking the shipment within 48 working hours. You'll receive a notification from the courier on the date of delivery.

If you aren't sure about the status of your order, contact our customer service centre on 02 03 769 2779 or via e-mail at [email protected]. 

Product cancellation is very easy. After logging in to your MyNotino account, open your order; next to the individual items you will also see the option to cancel a product. 

If you can't see this option, the order has already been packed and prepared for shipping. We can therefore no longer modify the order in any way.

Our customer service centre, on 02 03 769 2779 or via e-mail at [email protected], will help you add a product to your final order. You can also contact our colleagues if you need to cancel a product and do not have a MyNotino account.

You can easily add both a discount and a free gift to the basket in the product overview. You just need to insert the discount or free gift voucher code, or tick the free gift of your choice.

Apart from a free gift, you can also select the option of eco-friendly packaging or gift wrapping in the basket.

No, you cannot make any changes or cancel your order after the package has been shipped. 

You don't have to, but if you register with us, it will bring you many benefits and make it easier for us to communicate with each other. 

With MyNotino you can modify your order after placing it, or track its status and progress on its way to you. The history of all the orders you have made is also stored here, so you can repeat them at any time with a single click. And making a complaint is also much easier with MyNotino. You can also mark your favourite products with a heart to create a wish list.

E-mail is the main communication channel for us. We need it so that we can inform you about the status of your order and contact you if necessary. 

The carrier that will deliver your package also needs to know your e-mail address. They will send information about the delivery time in advance to your e-mail address.

Although it may seem that we don't need your address, the opposite is true. 

It serves as the billing address, and so it is necessary for creating the order (conclusion of the purchase contract).