Q: Do you offer a "competitor price match" service?

No, we do not offer this service. We try to order products at the most advantageous prices possible, but sometimes this is not within our ability.

Q: How is it possible that prices at Notino are often significantly lower than competitors’ prices?

Notino is the largest European e-shop selling cosmetics and perfumes. Millions of satisfied customers shop here every day. And because we are so large, we can afford to keep prices down. It may sound like a cliché, but a satisfied customer has always been and always will be our top priority.

Question 1

Why does a product have different prices in different countries?

Accepted Answer

The price of the product is influenced by currency exchange rate volatility, as well as special offers which differ in various countries.

Question 2

I ordered a product which was then discounted. Can you refund me the difference?

Accepted Answer

By paying for the order, you agree to the terms and conditions valid at the time of placing the order. We do not provide price adjustments due to later discounts.

Question 3

Your prices change day to day. Why?

Accepted Answer

Pricing is a very dynamic field which depends on many factors. That's why our prices change frequently, and why it's not always worth waiting to buy. ;-)

Question 4

Do you offer a "competitor price match" service?

Accepted Answer

No, we do not offer this service. We try to order products at the most advantageous prices possible, but sometimes this is not within our ability.

Question 5

How is it possible that prices at Notino are often significantly lower than competitors’ prices?

Accepted Answer

Notino is the largest European e-shop selling cosmetics and perfumes. Millions of satisfied customers shop here every day. And because we are so large, we can afford to keep prices down. It may sound like a cliché, but a satisfied customer has always been and always will be our top priority.

Prices