Services

Sometimes it simply cannot be helped and a package either doesn’t arrive at all, or it arrives damaged. And the products inside are damaged too. 

With the Priority Complaint service, you can jump the queue of complaints submitted to us by customers before you. We will handle everything with the carrier and send you completely new goods no later than within 3 days from the submission of the necessary information. Without this service, we will process your complaint within the period set out by law.

Would you prefer another form of compensation? Not a problem. Even if you have purchased the Priority Complaint service, we will be happy to discuss with you the solution that suits you best (e.g. issuing a voucher). You can find detailed information in our Terms and Conditions.

Yes, and not only on perfumes. We can laser engrave a personal dedication on selected cosmetics and perfumes according to your wishes. It can be a declaration of love, a meaningful date, or initials.

How does it work? It's easy. Just enter the specific text on the product page before ordering it. You can find more about engraving and suitable products here.

Yes. In your basket, you can tick the fully eco-friendly packaging option, which means that we use eco-friendly filling material (usually recycled paper) in your package and paper tape on the outside.

Yes. We will be happy to professionally wrap your products in an elegant box with a satin ribbon in the colour of your choice. You can even add a personal message, which we will print on a card and enclose with the gift.

Find more details about gift wrapping here.