The first thing to try is to open the address of the log in page in a new window and try to log in again. If changing the browser doesn't help (Chrome instead of Explorer, for example), check if your CapsLock is on. If this still doesn't solve the problem, contact our customer service centre at 02 03 769 2779 or via e-mail at [email protected]. Our colleagues will resolve the issue with you immediately.
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I can't reset my password (I haven't received the e-mail). What should I do?
First of all, look in your spam folder in addition to your inbox. Make sure your mailbox isn't full, and double-check that you entered the correct e-mail address when requesting a password reset.
If everything seems fine but you still haven't received the e-mail an hour after requesting a password reset, please contact our customer support centre. We'll be happy to help you at [email protected].
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Do I have to pay anything for signing up?
No, it is completely free to sign up with Notino. It brings many benefits,such as order tracking, repeat purchases, fast returns and access to order history. You can also save your favourite products and wait for a sale.
And most convenient of all is having Notino with you all the time in the form of a mobile app. Thousands of satisfied customers use it daily.
