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Payment

How can I pay for the order?

Check this page, which we update regularly, and you will find the payment methods which we currently offer.

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Can I pay with a debit card?

Yes; this is the most popular payment method with Notino. You just need to have online payments allowed in your internet banking.

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Why is a statement from the bank that I paid you not sufficient?

Our internal system is set up so that until we automatically pair the payment with the reference number from your order, we are unable to start processing it. For this reason, we always wait for the payment to be entered into the accounts.

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I'm unable to finalise my payment. What should I do?

As there could be many reasons, it will be quickest if you call your bank's helpline to inquire.

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Why can't I pay via a proforma invoice?

Unfortunately we do not offer this option.

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Why haven't you received my payment yet?

We are probably still waiting for it to be paired with our internal system. As soon as pairing between us and the bank happens, we will register the payment as received and confirm it via e-mail.

If the payment is not paired with your order within a few hours, contact our customer service centre. The payment may be marked as “payment pending” (PP), and it may be necessary to manually record it, or we might have received it, but it was not possible to automatically pair it with the order and will have to be paired manually.

The status of your payment can be verified by our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected].

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Where is the invoice? Why isn't it in the package?

Because we are saving the environment. We always send you an invoice by e-mail when sending out an order, and if you order from a logged-in account, you can find it there at any time. And don't forget to check your spam folder when you check your e-mail.

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When will I get my money back for a cancelled order or a complaint?

In the case of a cancelled order, we try to refund you without delay within 7 days.

If you make a complaint with us, we wait for confirmation from our colleagues in the warehouse who are handling the complaint. As soon as they mark the complaint as resolved, the refund request is sent to the accounting department. By law, we have 30 days to do this, but we usually deal with it within a few days.

If you have the time and interest, you can read about everything in detail in our Terms and Conditions.

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Can I pay with benefit cards (Sodexo, Edenred) at Notino?

No, we do not offer this payment option at the moment.

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