Shipping

For each product you will find the estimated delivery date by shipping type.

If you are registered with MyNotino, you can follow your order's status almost in real time. You will see what's going on with the order and when delivery is expected. 

You can find the approximate delivery time from the moment of handover to the carrier in the Shipping and payment section.  However, these deadlines may also vary depending on the season.

After logging in to MyNotino, you can follow your order's status almost in real time. This way you have an overview of what's going on with your order. 

In the case of Parcelforce and DPD shipments, the first scanning of the packages by the delivery company is within 24 to 48 working hours after sending. You can also trace the movement of the package with the courier from this moment.

We will also continuously inform you about your order status via e-mail. 

Sometimes.
Some couriers also deliver packages on weekends, but usually weekend deliveries cannot be planned or ordered. It depends on the courier's capacity, as well as the season.
UPS, for example, never delivers on weekends.

Information on shipping (including prices) can be found on the Shipping and payment page.

The storage period at the post office is usually several days and depends on the branch's capacity. Some Parcelforce Posts branches, for example, keep packages for up to 30 days.

Current information on storage periods can be found on the Shipping and payment page.

Warning! The duration for which a package will be stored is always determined by the carrier. And around Christmas time, the storage period is often shortened.

The carrier will inform you about the option to extend the package storage time. Usually, you can request an extension via the carrier's mobile app or website.

Depending on the type of shipping chosen, you can also find specific information on the Shipping and payment page. 

Warning! During the Christmas period, it may not be possible to extend the package storage period. Always follow the up-to-date information from your selected carrier. 

We do our best to get each order ready and send it out quickly. And we usually manage it within two days. But the packages are shipped from our main warehouse in the Czech Republic. That's why the delivery times are longer.

The carriers also try to abide by the agreed delivery times set out on the Shipping and payment page.  

Due to technical limitations, it is unfortunately not possible to deliver goods to a country other than where you are ordering from. 

For delivery to a different country, you need to order via the domain of the country which you want to have the package delivered to. You can find all the Notino domains from all of Europe in the lower section of the website.

Example: You live in the UK, but you want to send a package to Ireland. You need to place the order from Notino's Irish domain.

If you aren't sure about the specific domain, use the global site www.notino.com.

If you are ordering outside the EU, you can use the services of several delivery companies and make your payment using PayPal. Specify the address of the delivery company in the PayPal account as well, then we can send the order to the address in your chosen country and they will send it on to you. If you want to return the goods, you have to return them to the original country of delivery.

Before submitting your order, you can change the delivery address in your MyNotino account. When the order is finalised, the delivery address can only be changed by our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected]. 

If the shipment has already been shipped out, you have to request a change of address directly from the carrier.

Warning!
Before completing the order, you will be asked if you want to “order like last time”. If you click on “order” without changing the information, the order will be sent to the address recommended by the system, i.e. the same address as last time. This could, however, differ from the address you currently have saved in MyNotino.

To ensure the correct delivery address, please go to the basket – click on continue to check-out – change information – continue – choose delivery method and payment – continue – change delivery address manually. 

If you see the order marked as In preparation in the MyNotino section, it means that we're packing it in our warehouse and getting it ready for shipment. It won't take long before your package starts moving!

As soon as you see the information in MyNotino that we have handed the package over to the carrier, it means that the carrier already has it. It can, however, take some time before they process the package at the depot and include it in their logistics plan. Please be patient and wait for more information directly from the carrier.

Package delivery probably failed, or you didn't pick it up from the box in time. That sometimes happens. Please contact the staff from the customer service centre on 02 03 769 2779 or by email at [email protected], and they will arrange for your package to be resent or for your money to be returned.

Always contact the carrier immediately. The e-mail or message with the delivery time usually includes a phone contact for the driver or carrier. First, try to solve the given problem with them directly. If they cannot solve the problem, contact our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected].

Links with contacts to each carrier service can be found in the Shipping and payment tab.

Do not accept a package from the carrier that is visibly damaged on the outside. The carrier will return it to us and we will send you a new one right away.

If you have found damaged goods inside the package, please call us right away and we will resolve the issue together immediately.

If you need help with a complaint, contact our colleagues at the customer service centre on 02 03 769 2779 or via e-mail at [email protected].

We recommend keeping all of the packaging for a period of at least 5 business days as documentation of the pursued complaint.